This tick is created just to highlight the issue I ran into.
I have faced error related to CA Introscope BCI VIA SM 8 during Solution Manager Java verification.
Note:
CA Introscope BCI VIA SM 8 has been part of the Java stack until SAP Solution Manager 7.2 SPS 11. Component is out of maintenance and there is no successor, it is no longer part of the stack as of SPS 12.
When we are updating or upgrading our Solution Manager to SPS 12 and above, SUM will ask the action for this component. We can feel free to select "Delete" option.
Similar information will be available in Solution Manager 7.2 Master guide (i Note section )
My scenario:
I'm having Solution Manager Java 7.2 SPS14 system.
I have generated SysInfoExport XML via SUM and uploaded in Maintenance Planner via "Manual Addition".
Not sure what happened, It ended up with Solution Manager Java SPS00 Initial Stack with Verification error Red - Might be Generated SysINFO file is corrupted one.
However, When I tried to manually verify (without automatic MP feature) to change SPS14, Solution Manager showed the below error.
Required Component "CA - INTROSCOPE BCI VIA SM 8" is missing for the Product Component Solution Manager 7.2
Is Solution Manager 7.2 SPS00 installed?
Above error statement was clear-cut one. Actual error was slightly different (confusable) when I faced.
Maintenance Planner (MP) detects as Solman Java SP00 - Initial Stack only which usually have CA - INTROSCOPE BCI VIA SM 8.
Hence, MP asks whether Solman SP00 installed in the system or not actually since it didn't find "CA - INTROSCOPE BCI VIA SM 8" in installed list.
🌟This error occurrence possibility is higher since it can show in any cases if verification gone wrong and <Solman Java SPS12. There is no SAP KBA exist (20.04.2026) separately stating this error.
Resolution 1:
Enable "Expert Options" in "Personalize" menu and edit the system
We need to disable "Allow Automatic MP feature" in verification if MP picks/shows wrong system by default (Yes/No) - Like I got Solman SP00 installed or not.
Once Automatic MP feature disabled, I have deleted wrong version SP00 and add my required system version SP14.
Save verification - Crosscheck components once.
It's just usual Solution Manager Java SPS14. It worked fine.
Resolution 2:
I have also generated System Info XML with duplicate SID_BACKUP once again since existing file might be corrupted ones despite I have done verification. Just want to be 100% sure.
Newer SysInfoExport XML is fine. Once uploaded, It showed correct system version SPS14.
Note 2287046 - How to Generate the System Info XML and upload in Maintenance Planner - Refer "For Java Stacks" Section
Note 2293050 - SUM: Generating a System Information XML File for SAP System - Maintenance Planner
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